Refund policy

Last updated: September 01, 2026

Thank you for shopping with Purple Sloth Media. Because we sell used, secondhand books, every item is sold "as is." We describe each book's condition as accurately as we can, but please read this policy so you know what to expect.

As-Is Condition

All books listed in our store are used and may show normal signs of wear, including but not limited to:

  • Cover creasing, shelf wear, or edge wear
  • Yellowed or tanned pages
  • Previous owner markings, highlighting, or underlining
  • Remainder marks, price stickers, or library markings
  • Minor musty odor typical of secondhand books

We note significant condition issues (e.g., water damage, missing pages, broken spine, heavy writing) in the individual listing in writing or shown in pictures. Because these items are used, we do not accept returns or offer refunds simply because a book shows normal wear consistent with its listed condition.

Exceptions / When We Will Offer a Refund or Replacement

We stand behind accuracy and safe delivery. We will offer a refund, replacement, or store credit (your choice, where available) if:

  • You received the wrong book (title/edition doesn't match your order)
  • The book arrived damaged in shipping (beyond what was disclosed in the listing)
  • The book's condition is materially worse than what was described or shown in listing photos
  • The book never arrived (confirmed lost in transit)

Unfortunately, we cannot accept returns on sale items or gift cards.

How to Request a Refund

  1. Contact us at tamiza@purpleslothmedia.com within 7 days of delivery.
  2. Include your order number and a photo showing the issue (damage, wrong item, condition discrepancy).
  3. We'll review and respond within 7 business days with next steps.

Please don't send items back before reaching out - we'll let you know if a return is needed or if we can resolve it another way.

Return Shipping

  • If the issue is our error (wrong book, undisclosed damage, inaccurate condition), we'll cover return shipping and send a prepaid label, or issue a refund without requiring the item back, at our discretion.
  • We do not accept returns for buyer's remorse, "changed my mind," or normal used-book wear that was part of the listed condition.

Refunds

Once a return is approved and, if applicable, received:

  • Refunds are issued to your original payment method within [X] business days.
  • Original shipping charges are non-refundable unless the return is due to our error.
  • You'll receive an email confirmation once your refund is processed.

Damaged or Missing Packages

If your package arrives damaged or never arrives, contact us within 7 days of the expected delivery date (or delivery confirmation) so we can file a claim with the carrier and make it right.

Cancellations

Orders can be cancelled for a full refund only if they haven't shipped yet. Contact us as soon as possible at tamiza@purpleslothmedia.com. Once a book ships, our standard return terms above apply.

Contact Us

Questions about a return or refund? Reach out at: tamiza@purpleslothmedia.com

 

Thank you again for shopping with Purple Sloth Media!