Do you accept returns?
Because our books are used and sold "as is," we don't accept returns for buyer's remorse or normal wear that matches the listed condition. We do offer a refund or replacement if you received the wrong book, the item arrived damaged in shipping, or the condition is materially worse than what was described.
What counts as "normal wear" for a used book?
Things like shelf wear, creasing, yellowed pages, previous owner markings, remainder marks, or a faint musty smell. We note bigger issues (water damage, missing pages, broken spine, heavy writing) directly in the listing, so check the description and photos before you buy.
My book arrived damaged or isn't what I ordered. What do I do?
Email us at tamiza@purpleslothmedia.com within 7 days of delivery with your order number and a photo of the issue. We'll take it from there — please don't send anything back before reaching out.
Will I have to pay for return shipping?
Not if the issue is on us (wrong book, undisclosed damage, inaccurate condition) - we'll cover it or may not even need the item back, depending on the situation. Returns for other reasons aren't accepted, so this shouldn't come up otherwise.
How long do refunds take?
Once approved, refunds go back to your original payment method within 7 business days. Original shipping charges aren't refunded unless the issue was our error.
My package never arrived - now what?
Contact us within 7 days of the expected delivery date so we can look into it with the carrier and make it right.
Can I cancel my order?
Yes, as long as it hasn't shipped yet. Email us as soon as possible at tamiza@purpleslothmedia.com. Once it ships, our standard return terms apply.
What if my order has both a used book and a print-on-demand item?
These ship separately, since print-on-demand items come straight from our printer (Lulu). Each part of your order follows its own shipping and return terms - see our Shipping Policy for details.
Still have a question?
Reach out at tamiza@purpleslothmedia.com - happy to help.
